The AskDon’t Search function is a key component of Lighthouse’s omni-channel knowledge products that offer complete integration and knowledge sharding capabilities.
A component of the Lighthouse self-service portal are widgets, which are fully responsive and enabled in mobile, desktop, and tablets. These widgets include the search widget with an option for GetAnswer, exposing recent and most-searched items coming from CRM data (or a generic one if there is no CRM integration), and community widget with gamification. Lighthouse makes it easy for customers to get answers on their own devices, eliminating the need to call customer care.
Faster Access to Knowledge
Knowledge Bots may be based on your Lighthouse knowledge articles as AskDon’t Search or based on guided step-by-step scenarios which expose complex scripts without the time, money and resources spent on coding. Using lead-edge technologies, Lighthouse Desktop allows customer service centers to improve customer experience and increase sales.