Knowledge managment

Knowledge
Management

Our KM solutions are groundbreaking as we provide innovative fast real
time and on the spot access to all the accurate information that agents
as customers need and strengthens performance and productivity.

While our competitors use more developer-based systems,
we have SaaS offering with native integrations to social media,
chatbots, CRM applications, product catalogs, operational systems and more.
Best of all? We’ve built the system in such a manner that your customer service
team can easily navigate through it in their natural language
and adopt the system without training.

Knowledge
Management

Choose your solution and stay ahead of the competition

Lighthouse Desktop

Lighthouse desktop is a dynamic SaaS knowledge base solution designed for contact centers, head offices, and branches. Through Lighthouse Desktop, your agents will be able to quickly access critical information and respond to customers in real-time, transforming the communication into an opportunity for sales.

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Lighthouse Self Service Portal

The Lighthouse Self Service portal enables organizations to publish and manage their support website with a set of smart and efficient tools.

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Lighthouse Knowledge bot

Bots are everywhere, but not all bots are intelligent. Your company wants to provide quick and accurate information to customers, maintain positive engagement and communication, and leave them feeling satisfied that their inquiries were properly answered.

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Lighthouse Cloud

Lighthouse is a cloud based, omni-channel knowledge solution providing enhanced integration across multiple industries. This unique technology improves customer experience in numerous industries, and we will work with you to help leverage your customer experience tailored to your unique industry needs.

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Otzar Document Management

Otzar accelerates your business processes with powerful document management and archiving solutions.

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IP Design

We design first-rate IPs for your project
requirements. What makes our IP design
unique is our ability to provide thorough
and expert verification techniques, so that
from flash controller to MIPI CSI, your
business is receiving only the very best.

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Choose your solution and stay ahead of the competition

Lighthouse Desktop

Lighthouse Self Service Portal

The Lighthouse Self Service portal enables organizations to publish and manage their support website with a set of smart and efficient tools. Learn More

Lighthouse Knowledge bot

Lighthouse Cloud

Otzar Document Management

Otzar accelerates your business processes with powerful document management and archiving solutions. Learn More

Our Advantages

No training required

With KMS Lighthouse your business will not need to spend valuable
resources on training agents. We offer a solution without the need for coding
and that boasts a fast onboarding. Agents will receive knowledge
in one simple click, allowing for better service and sales.

Answers in mere seconds

Lighthouse can provide consistent and appropriate answers
with a mere click of a button, whether it’s your
customer service team or a customer seeking information.

Strengthen Understanding
through Data & Analytics

Through advanced data and analytics capabilities,
your company will have access to understanding which articles,
questions, and other inquiries are most popular allowing you the
opportunity to reevaluate and enhance existing processes.

“KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time”

Balachander Swaminathan Program Manager, DHL

“Thanks to the advanced search capabilities of Lighthouse and the ability to present the most relevant information to service representatives, AIG continues to provide our customers the best service in Israel .”

Shir DanenbergVP computerization and Technology Project Manager, AIG