Knowledge
Management
Aman’s leading-edge knowledge management solutions
provide innovative real time access to all the accurate information that
agents or customers need, as well as strengthens performance and employee productivity.
We provide organizations with consistent and accurate answers across all
engagement channels. Organizations can connect the chatbot, social,
and other self-service channels to create a more powerful and scalable knowledge base.
Our Knowledge Management professionals will help you achieve improved
customer satisfaction, speed up first-call resolution, and reduce in agent onboarding and training time.
In turn, these benefits will help your organization save valuable time and resources.
Knowledge
Management
Our KM solutions are groundbreaking as we provide innovative fast real
time and on the spot access to all the accurate information that agents
as customers need and strengthens performance and productivity.
While our competitors use more developer-based systems,
we have SaaS offering with native integrations to social media,
chatbots, CRM applications, product catalogs, operational systems and more.
Best of all? We’ve built the system in such a manner that your customer service
team can easily navigate through it in their natural language
and adopt the system without training.
Choose your solution and stay ahead of the competition
Lighthouse Desktop
Lighthouse Self Service Portal
Lighthouse Knowledge bot
Lighthouse Cloud
Otzar Document Management
IP Design
We design first-rate IPs for your project
requirements. What makes our IP design
unique is our ability to provide thorough
and expert verification techniques, so that
from flash controller to MIPI CSI, your
business is receiving only the very best.
Choose your solution and stay ahead of the competition
Our Advantages
No training required
With KMS Lighthouse your business will not need to spend valuable
resources on training agents. We offer a solution without the need for coding
and that boasts a fast onboarding. Agents will receive knowledge
in one simple click, allowing for better service and sales.
Answers in mere seconds
Lighthouse can provide consistent and appropriate answers
with a mere click of a button, whether it’s your
customer service team or a customer seeking information.
Strengthen Understanding
through Data & Analytics
Through advanced data and analytics capabilities,
your company will have access to understanding which articles,
questions, and other inquiries are most popular allowing you the
opportunity to reevaluate and enhance existing processes.
Our Happy Clients
