The Lighthouse Self Service portal enables organizations to publish and manage their support website with a set of advanced and efficient tools.
Understand Customer Behavior
The knowledge gained by the end customer is sourced from same reliable techniques which exist within Lighthouse. A content manager with the ability to control what information is seen by whom, and can manage content by separate pages, sections, and more. Views and clicks are recorded in order to more fully understand customer trends and activities, allowing your organization to understand customer behavior more exactly.
Key Components of the self-service portal include widgets, search widgets, recent and popular items, community widget with gamification, and more. Widgets are fully responsive to tablets, desktop, and mobile devices. Through drag-and-drop widgets, customers can gain valuable insights into your business and gain access to relevant information more swiftly.