Knowledge
Management

Aman’s leading-edge knowledge management solutions
provide innovative real time access to all the accurate information that
agents as customers need, as well as strengthens performance and productivity.
We provide organizations with consistent and accurate answers across all
engagement channels. Organization can connect the chatbot, IVR, social,
and other self-service channels to a more powerful and scalable knowledge base.
Our professionals will help you achieve 60% improvement on the first-call resolution,
and a 40% reduction in agent onboarding and training time- saving
your business important time and resources.

Knowledge
Management

Aman’s leading-edge knowledge management solutions
provide innovative real time access to all
the accurate information that agents as customers need,
as well as strengthens performance and productivity.
We provide organizations with consistent and accurate answers
across all engagement channels. Organization can connect the chatbot,
IVR, social, and other self-service channels to a more powerful and
scalable knowledge base. Our professionals will help you achieve 60%
improvement on the first-call resolution,  and a 40% reduction in agent
onboarding and training time– saving your business important time and resources.

Our Knowledge Management products

Lighthouse Desktop

Lighthouse desktop is a dynamic SaaS knowledge base solution designed for contact centers, head offices, and branches. Through Lighthouse Desktop, your agents will be able to quickly access critical information and respond to customers in real-time, transforming the communication into an opportunity for sales.  

Lighthouse Self Service Portal

The Lighthouse Self Service portal enables organizations to publish and manage their support website with a set of smart and efficient tools.

Lighthouse Knowledge bot

Bots are everywhere, but not all bots are intelligent. Your company wants to provide quick and accurate information to customers, maintain positive engagement and communication, and leave them feeling satisfied that their inquiries were properly answered.

Lighthouse Ask Don’t Search Widget

The AskDon’t Search function is a key component of Lighthouse’s omni-channel knowledge products that offer complete integration and knowledge sharding capabilities.

Otzar Document Management

Otzar accelerates your business processes with powerful document management and archiving solutions.

IP Design

We design first-rate IPs for your project
requirements. What makes our IP design
unique is our ability to provide thorough
and expert verification techniques, so that
from flash controller to MIPI CSI, your
business is receiving only the very best.

Our Knowledge Managment producs

Lighthouse desktop is a dynamic SaaS knowledge base solution designed for contact centers, head offices, and branches. Through Lighthouse Desktop, your agents will be able to quickly access critical information and respond to customers in real-time, transforming the communication into an opportunity for sales. Learn More   
The Lighthouse Self Service portal enables organizations to publish and manage their support website with a set of smart and efficient tools. Learn More   
Bots are everywhere, but not all bots are intelligent. Your company wants to provide quick and accurate information to customers, maintain positive engagement and communication, and leave them feeling satisfied that their inquiries were properly answered. Learn More   

The AskDon’t Search function is a key component of Lighthouse’s omni-channel knowledge products that offer complete integration and knowledge sharding capabilities.

Otzar accelerates your business processes with powerful document management and archiving solutions. Learn More   

Our Advantages

No training required

With KMS Lighthouse your business will not need to spend valuable
resources on training agents. We offer a solution without the need for coding
and that boasts a fast onboarding. Agents will receive knowledge
in one simple click, allowing for better service and sales.

Answers in mere seconds

Lighthouse can provide consistent and appropriate answers
with a mere click of a button, whether it’s your
customer service team or a customer seeking information.

Strengthen Understanding
through Data & Analytics

Through advanced data and analytics capabilities,
your company will have access to understanding which articles,
questions, and other inquiries are most popular allowing you the
opportunity to reevaluate and enhance existing processes.

KMS lighthouse
Seconds To Knowledge

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