KMS lighthouse Introduces
Its Integration With Alexa
at Contact Center Week, Las Vegas

PR Newswire  SEATTLE, June 20, 2018 /PRNewswire/ — KMS lighthouse, a leading provider of knowledge management software for contact centers, introduces its ability of easy integration with Amazon’s Alexa voice assistant. KMS lighthouse showcased this functionality during the TechXLR8 event in London, and will demonstrate also at Contact Center Week in Las Vegas between 21-22 June. The new capability allows […]

Understanding Your Customers:
Customer Engagement Tools

May 16, 2018 You want to understand your customer completely, and in today’s marketplace, you must have customer engagement tools to drive that understanding. The IoT era requires a modern method of communication with your existing and potential customers that optimizes the dynamic conversations that now take place through channels such as social media. Robust […]

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