KMS lighthouse Introduces
Its Integration With Alexa
at Contact Center Week, Las Vegas
PR Newswire SEATTLE, June 20, 2018 /PRNewswire/ — KMS lighthouse, a leading provider of knowledge management software for contact centers, introduces its ability of easy integration with Amazon’s Alexa voice assistant. KMS lighthouse showcased this functionality during the TechXLR8 event in London, and will demonstrate also at Contact Center Week in Las Vegas between 21-22 June. The new capability allows […]
Understanding Your Customers:
Customer Engagement Tools
May 16, 2018 You want to understand your customer completely, and in today’s marketplace, you must have customer engagement tools to drive that understanding. The IoT era requires a modern method of communication with your existing and potential customers that optimizes the dynamic conversations that now take place through channels such as social media. Robust […]
Critical Tips for Choosing
a Knowledge Management Software
Partner that is GDPR compliant
June 13, 2018 Knowing that your third-party knowledge base management software provider is superior to any other choice gives you peace of mind and the competitive edge. We have compiled a brief overview of the features to ensure the capabilities and reliability of your service provider notably with the new obligations of the |EU’s GDPR. […]
